HDMA - Looking Forward in Reverse Logistics

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	> Agenda > Registration > Session Descriptions > Speaker Biographies > Attending Companies > Hotel Information > Travel Information > Sponsorship Information

Looking Forward in Reverse Logistics

A one-day Seminar designed as a deeper dive into the state of the Rx reverse logistics industry. This Seminar is closed to the media to provide an open forum for industry professionals.

September 22-23, 2008
Dallas/Ft. Worth Airport Marriott
Dallas, TX

Expanding on last year’s successful program, HDMA will host the second-annual Looking Forward in Reverse Logistics Seminar on September 22-23, 2008, at the Dallas/Fort Worth Airport Marriott in Dallas, TX. Join your peers for another interactive and practical discussion about reducing the volume of returned pharmaceutical products in the healthcare supply chain.

This important program will bring together industry leaders across the healthcare supply chain, as well as government and public policy experts to take a deeper dive and into the operational, financial and organizational challenges and processes associated with managing and reducing the volume and costs of returned goods.

Take advantage of this educational opportunity to learn, examine and analyze:

Current regulatory and legislative implications for returned healthcare products, including the latest activities on state and federal pedigree requirements and pharmaceutical waste regulations;
Methods and strategies for more efficiently managing the reverse logistics supply chain to minimize the amount of returned goods;
The newly-released HDMA publication, Returns Logistics Practices, which will be covering recommendations on streamlined physical processes and electronic communications of returned goods data; and
Key issues affecting operations and reverse logistics in healthcare companies.

Seminar Highlights

Participate in interactive education sessions with nearly 20 speakers, who will highlight targeted topics, including data sharing and supporting technologies, the current pedigree legislative landscape, case study reviews and industry benchmarked data.
Learn about innovative reverse logistics products and solutions at the exciting Table-Top Exhibits throughout the Seminar.
Hear different perspectives during open-forum discussions, enabling you to work with supply chain partners to form new, strategic solutions.
Attend a powerful networking reception to recharge your business contacts with key decision-makers from manufacturer, distributor and service provider companies.

Preliminary Program Agenda

Monday, September 22, 2008
3:00 PM – 5:00 PM	HDMA RTF Returns Drivers Meeting (for Returns Task Force Project Team Members only)
3:00 PM – 6:30 PM	Registration
5:00 PM – 6:30 PM	Welcome Reception & Table Top Exhibits

Tuesday, September 23, 2008
7:00 AM – 8:00 AM	Registration, Continental Breakfast & Table Top Exhibits
8:00 AM – 8:10 AM	Welcome and Introductions Perry Fri, Senior Vice President, Industry Relations, HDMA
8:10 AM – 8:45 AM	Opening Town Hall: Hot Topics and Future Forces for the Industry Moderated by: Daniel J. Raftery, President, Raftery Resource Network
8:45 AM – 9:45 AM	Pharmaceutical Waste: New Focus, New Opportunities Keynote Speaker: Charlotte A. Smith, President, PharmEcology Associates, LLC
9:45 AM – 10:15 AM	Networking Break & Table Top Exhibits
10:15 AM – 11:15 AM	Panel Discussion: Preventing or Reducing Returns at Retail Moderator: Jennifer Mauldin, Executive Vice President, MedTurn, Inc. Panelists: Ed Crimmins, Senior Director, Pharmacy Returns, Rite Aid Corporation, Joe Harmison, President, Harmison Pharmacies
11:00 AM – 11:15 AM	Audience Roundtable Exercise: Reducing Returns
11:15 AM – 12:00 PM	Panel Discussion: Biotech and Specialty Returns Panelists: Linda Castanon, Pharmaceutical Distribution Warehouse Manager, US Oncology; Wade Goodhart, Director, Managed Distribution, McKesson Specialty Care Solutions
12:00 PM – 1:00 PM	Lunch
1:00 PM – 1:20 PM	Networking Break & Table Top Exhibits
1:20 PM – 2:30 PM	Panel Discussion: Logistics Practices and Data Sharing Moderated by: Daniel J. Raftery, President, Raftery Resource Network Panelists: Rex Hall, Returns Solutions Manager, AmerisourceBergen; Susan Jackson, Director, Customer Operations, Specialty Pharmaceutical Services, Cardinal Health, Inc.; Bob Weston, Customer Service/Logistics Manager, Procter & Gamble Pharmaceuticals
2:30 PM – 3:30 PM	Panel Discussion – End of Life: Disposition, Destruction, Donation Moderated by: Charlotte A. Smith, President, PharmEcology Associates, LLC Panelists: Alice Chapman, Local Hazardous Waste Management Program, King County, WA; Joanne Cooper, Manager of Corporate Relations, AmeriCares Foundation; Nadine You, Vice President, Corporate Operations, EXP Pharmaceutical Returns
3:30 PM – 4:00 PM	Wrap-up and Adjournment Marjorie D. DePuy, Associate Director, Industry Relations, HDMA; Daniel J. Raftery, President, Raftery Resource Network, Inc.

*Agenda subject to change.

Speaker Biographies

Linda Castanon Pharmaceutical Distribution Warehouse Manager US Oncology
	Linda Castanon is the Pharmaceutical Distribution Warehouse Manager at US Oncology. US Oncology provides extensive services to its community-based cancer centers with 1,220 physicians operating in 490 locations in 39 states. Castanon is responsible for warehousing and distribution of an inventory of more than $60M. She also has six years of previous experience in pharmaceutical distribution, and also is a Certified Designated Representative for California and Florida. Castanon received her BA in Business Administration from Texas Lutheran University.

Joanne Cooper Manager of Corporate Relations AmeriCares Foundation
	Joanne Cooper is Manager of Corporate Relations for AmeriCares, an international relief organization whose passion to help is matched by an ability to deliver. Whether it is an epic disaster or a daily struggle, AmeriCares goes to extraordinary lengths to ensure that medicines, medical supplies and aid reaches individuals in need wherever they are, whenever they need it. Cooper has been at AmeriCares since 2003 in the Corporate Relations Department, working with pharmaceutical manufacturers and distributors to implement product donation programs. In addition, she is the liaison between AmeriCares’ International Programs/Recipients and in-kind Donors to ensure that information and action flows as efficiently as possible. Cooper has a Business degree from Concordia University in Montreal, Quebec.

Marjorie D. DePuy Associate Director, Industry Relations Healthcare Distribution Management Association
	Marjorie DePuy is HDMA’s Associate Director of Industry Relations. She supports the work of the Returns Task Force, the e-Commerce Task Force and the Health & Beauty Care Advisory Committee, providing project management and educational program facilitation. Before joining HDMA, DePuy supported industry projects at Grocery Manufacturers Association, including business case development for technology initiatives, annual unsaleable product benchmarking and internal strategic planning. Previously, DePuy spent five years in project and account management for Xylem Interactive and DATA, Inc., with clients including Chipotle, Red Robin and the U.S. Air Force Academy. DePuy earned an MBA with distinction from the Keller Graduate School of Management and a BA from Hamilton College.

Ed Crimmins Senior Director, Pharmaceutical Returns Rite Aid Corporation
	Ed Crimmins is the Senior Director of Pharmaceutical Returns for Rite Aid Corporation. During his ten years with Rite Aid, he has had responsibility for various aspects of reverse logistics and inventory management programs within the company. His current responsibilities include oversight of the pharmaceutical reverse logistics physical and financial process flow. He has 15 years of supply chain experience in distribution. Crimmins holds a degree from State University of New York at Albany.

Perry L. Fri Senior Vice President, Industry Relations Healthcare Distribution Management Association
	Perry L. Fri is HDMA’s Senior Vice President of Industry Relations. In his current position, Fri is responsible for the direction, supervision and development of industry initiatives that facilitate improved business processes and operational efficiencies in the healthcare supply chain. Fri most recently served as Vice President of Industry Relations and Program Development for the Health Industry Distributors Association (HIDA). Prior to joining HIDA, Fri was a consultant for The Hale Group. He was also Vice President of Industry Alliances for Instill Corporation, and was the Director of Supply Chain Management for NWDA (now HDMA). Fri holds a BA in History from the University of Maryland.

Rex Hall Returns Solutions Manager AmerisourceBergen
	Rex Hall is the Returns Solutions Manager for AmerisourceBergen. He as been with AmerisourceBergen for 20 years and has had several operational responsibilities, including Warehouse Manager, Operations Manager and Vice-President Distribution Center Manager. He obtained a BS iin Business Administration from Auburn University.

Joe H. Harmison President Harmison Pharmacies
	Joe Harmison currently serves as president of Harmison Pharmacies, an office and surgical center based practice specializing in pain management and ambulatory surgical center consulting; The Dispensory Corporation, ambulatory surgical center pharmacies; and DFW Prescriptions, Inc, an apothecary pharmacy. As an active member of the National Community Pharmacists Association (NCPA), Harmison is Vice Chairman of the Steering Committee for National Government and Legislative Affairs, and on the Executive Committee of the NCPA National Political Action Committee. Additionally, he currently serves as an alternate to the Medical Advisory Committee of the Texas Worker Compensation Commission and on the Alumni Affairs Board of the University of Oklahoma College of Pharmacy Alumni Association. He graduated from the OU College of Pharmacy in 1970.

Susan Jackson Director of Customer Operations Specialty Pharmaceutical Services
	Susan serves as the Director of Customer Operations for Cardinal Health, Inc. She is responsible for order management, customer service, accounts receivable, returns (physical and financial), chargeback processing and government reporting. Previously, she spent 23 years in health benefits and managed care in the insurance industry. She has a background in financial underwriting and all facets of insurance operations with Willis, an international insurance brokerage firm, and CNA, a multi-line insurance carrier. Jackson received her BS in Education from James Madison University.

Jennifer Mauldin Executive Vice-President CLS MedTurn
	Jennifer Mauldin is the Executive Vice-President of CLS MedTurn, the healthcare services division of CLS. She has been serving for more than 15 years, serving in various sales, service, operations and executive management positions. She also is currently the President of Carolina Services, offering a billing and reconciliation service for third party pharmacy receivables. Under Mauldin’s leadership, the CLS MedTurn One Touch Advantage Returns Service has grown to provide trading partners with a streamlined approach for processing returns. She has a BA in English from the University of Tennessee.

Daniel J. Raftery President Raftery Resource Network, Inc.
	Dan Raftery is President of Raftery Resource Network, and has more than 20 years experience as a management and research consultant for the consumer drug, food and housewares industries. His assignments cover a range of topics from specific supply chain operations to strategic business and industry issues. Raftery has authored more than three-dozen industry reports on a variety of subjects—18 on the subject of returned goods. Raftery is a regular speaker at industry conferences and facilitates executive share groups and cross-functional action teams. His editorial columns and newsletters appear in several trade periodicals and are accessible on-line. Raftery also has 18 years of retail operations experience and a BS in Mechanical Engineering from the University of Wisconsin.

Charlotte Smith President PharmEcology Associates, LLC
	Charlotte Smith is President of PharmEcology Associates, LLC, which she founded in 2000 to assist the healthcare industry in reducing and managing pharmaceutical waste. She co-founded Capital Returns, Inc., a nationally-known pharmaceutical returns management solutions provider in 1991, and for 10 years served as President and Chief Regulatory Advisor. Smith is a registered pharmacist who received her BS in Pharmacy and MS in Continuing and Vocational Education from the University of Wisconsin. She is a member of the Pharmacy Society of Wisconsin, the American Society of Health-System Pharmacists and the American Society for Healthcare Environmental Services.

Bob Weston Rx Customer Service & Logistics Manager Procter & Gamble
	Bob Weston is the Rx Customer Service/Logistics Manager for Procter & Gamble. Weston is responsible for managing warehousing, fulfillment, returns and transportation operations. Weston is a member of HDMA’s Logistics Operations Committee and has participated in several of the Association’s special projects. Weston has 33 years of experience in the healthcare industry in various disciplines, including manufacturing, human resources, initiatives management, operations planning and distribution.

Nadine You Vice President, Corporate Operations EXP Pharmaceutical Returns
	Nadine You is Vice President, Corporate Operations at EXP Pharmaceutical Services Corp., a leading nationwide provider of pharmaceutical reverse distribution and related services, and has been at EXP for more than 11 years. In her current position she is responsible for all activities at the corporate headquarters and central order processing facility through the administration, operations, information technology and inside sales disciplines. She manages area and departmental directors, managers and supervisors in a two-shift operation. She oversees all public relations, including partner relationships and alliances with group purchasing organizations, independent delivery networks, pharmaceutical distributors and manufacturers. She also has coordinated efforts, leading the corporation through two facility relocations from significant ten-year business growth.